2. General Terms of Service
We are not obligated to process any Transaction when you submit a Transaction Request,
you are requesting that we process the Transaction on your behalf and consenting to the
execution of the Transaction. We may, in our sole discretion, choose whether to accept
the offer to process that Transaction. If we decide not to process the Transaction, we will
notify you promptly of that decision and return to you the Transaction Amount received by
us or update affected balance, provided we are not prohibited by law from doing so. If we
choose to proceed with the Transaction we may still suspend or cancel it at our discretion.
Jetti reserves the right to modify, suspend, stop, or terminate any of its Service without
notice, at any time and from time to time.
We may impose limits on the Transaction Amount, subject to fifteen (15) days prior notice
to the Account Holders. We may do so on a per Transaction basis or on an
aggregate/combined (for Account Holders with duplicate and/or multiple accounts) basis,
or on a daily, weekly, or monthly basis and in respect of each Service you request. In the
same way, Jetti may approve purchases, service transactions, or other transactions which
in the aggregate cause the Account usage to exceed the limit without waiving any of our
right hereunder.
Jetti reserves the right to verify any activity that is done through the Services, especially
if it involves compliance with the AML or with other law, rules, or regulation.
Delivery turnaround time as stated in our service levels or elsewhere on our website or
collaterals are representative of a “normal” or average service and are not a guarantee of
an individual Service or transaction time.
We will attempt to process Transactions promptly, but any Transaction may be delayed or
cancelled for a number of reasons including but not limited to: our efforts to verify your
identity; to validate your Transaction instructions; to contact you; or due to variations in
business hours and currency availability; to comply with applicable law or for any other
reason not attributable to and outside of the control of the Company.
We may, in our absolute discretion, refuse or cancel Transaction Requests, Payment
Requests or any Transaction for these reasons but without limitation to: (a) The Company
is unable to verify your identity; (b) The Company is unable to verify the identity of the
Recipient; (c) You do not comply with information requests about the transaction; (d) The
Company reasonably believes you are using the Service, or allowing it to be used, in
breach of these Terms & Conditions or any applicable laws, rules or regulations; or (e) as
the Company deems necessary following business considerations.
If we have executed the Transaction in accordance with the instructions you have provided
to us, and that information proves to have been incorrect, we are not liable for the incorrect
execution of the Transaction. We will, however, make reasonable efforts to correct
erroneous requests or to recover the funds. We may charge you a reasonable fee,
reflective of our efforts, to do so. Unless there are exceptional circumstances, no
adjustment will be made for any currency fluctuations, losses, or gains which may have
occurred between the time you pay us the Transaction Amount and the time of credit.
Jetti shall have the right to automatically suspend or block the transaction in the event
that the Company has reason to believe that the transaction may be illegal or used for
fraudulent or suspicious businesses or by an unauthorized person. We may, but shall not
have the requirement to, inform the Sender prior to suspending or blocking the transaction
pursuant to this clause. The Sender acknowledges the authority of Jetti to suspend,
cancel, revoke, terminate or block the transaction and accordingly, the Sender shall hold
the Company free and harmless against all consequences of such suspension,
cancellation, revocation, termination or blocking, or any loss or damage which the Sender
may suffer as a result thereof.
Fees and other charges shall be in accordance with the Table of Fees and Charges
applicable to the Service and provided in our website www.jetti.com.ph which may be
subject to changes upon discretion of the Company and/or in accordance with the law,
rules, and regulations.
Any refunds will be credited back to the same account used to fund the Transaction and
in the same currency.
To comply with our business requirements or those under relevant laws, we reserve the
right to ask for further information or evidence relating to the purpose of a Transaction.
Account Holder authorizes the Company, its employees, agents, representatives, dealers,
and distributors to disclose to third parties, our service provider for this Service,
subsidiaries and affiliates all information the Account Holder has provided and consented
to the use and processing of such information by the Company, its employees, agents,
representatives, dealers, distributors, third parties, our service provider for this Service,
subsidiaries and affiliates with the transaction or any investigation in relation thereto.
User Representation and Warranties
By visiting, accessing and/or using the Services, you signify your agreement to these
Terms and Conditions and you further agree, affirm, and warrant that there is and there
shall be no agency, partnership, joint venture, employer-employee, licensor-licensee or
franchisor-franchisee relationship between us and you.
You must be at least 18 years of age, or that you possess legal parental or guardian
consent (for ages 12-17), and that you are fully able and competent to legally bind yourself
to and abide by all the terms, conditions, requirements, declarations, affirmations,
representations, and warranties set forth in these Terms and Conditions.
By visiting, accessing and/or using the Services, you declare, represent and warrant that
you understand that when using it, you will be exposed to content, material or information
from a variety of sources, and that Jetti is not responsible for the accuracy, usefulness,
safety, completeness, correctness or intellectual property rights of or relating to such
content, material or information, user generated, submitted or otherwise, including those
content, material or information that may be linked to it.
You further understand and acknowledge that the Company may have or may develop
and implement additional features, employ promotions, campaigns, marketing activities
and tie-ups with other entities. By virtue of such, you may be exposed to content that may
infringe on your intellectual property rights or that of your principal; or content that may be
violative of your privacy, and/or publicity rights; or content that is knowingly false and/or
defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, indecent,
pornographic, profane, threatening, racist, gruesome, objectionable, offensive to public
morals, invasive of another’s privacy, or otherwise violative of any rule, regulation, or law;
or content that contains any viruses, Trojan horses, worms, time bombs, bots, any
malware, or any computer program, code, or routine that may or is intended to damage,
detrimentally interfere with, surreptitiously intercept or expropriate any system, data or
personal information and that these you undertake at your own risk, and you hereby agree
that Jetti shall not be responsible, liable, or accountable for any of the foregoing. You also
agree to indemnify and hold Jetti harmless to the fullest extent allowed by law regarding
all matters related to or arising out of your visit, access, or use of the Services.
By visiting, accessing and/or using the Services, you declare, undertake, and affirm that
you take sole responsibility for whatever consequences that may arise out of your visit,
access and/or use of the Services. You understand that the Company shall not be liable
for, and you hereby hold us free from, any direct, incidental, special, consequential,
indirect, or punitive damages whatsoever resulting from your visit, access, or use of, or
your inability to visit, access or use, the Services. On the other hand, you declare,
undertake, and affirm that you shall indemnify Jetti for any direct, incidental, special,
consequential, indirect, or punitive damages whatsoever resulting from your visit, access,
or use of the Services. You further agree, undertake, and commit to indemnify the
Company for any breach of its proprietary and other rights, including breach of these
Terms and Conditions, which you may commit in the course of or arising out of your visit,
access, or use of the Services.
You further declare, represent, and warrant that you are aware that any content, material,
or information presented to you as part of the Services, including but not limited to
advertisements and sponsored content, material or information within the Services may
be protected by intellectual property rights which are owned by the respective sponsors,
advertisers, or other persons or companies on their behalf. You agree that such
advertisements and sponsored content, material or information may be placed on the
Services and/or coupled to your User Content without prior notice and without need of
explicit consent from you anymore as you now give such consent. You hereby declare,
acknowledge, and affirm personal and sole commitment and requirement to respect
uphold and honor any intellectual property rights which may cover such any content,
material or information presented to you as part of the Services, including but not limited
to advertisements and sponsored content, material, or information within the Services.
You declare that any material, information, and content that you create and supplied to us
are clear of any proprietary and legal claim. You also acknowledge that any material,
information, or content which you create, upload, transmit, or display while using the
Services may become publicly available, whether, intended by you or by us for such
material, information, or content to be made publicly available. You further acknowledge,
affirm, and take sole responsibility for any consequences arising out of the use,
authorized, lawful or otherwise, of any material, information, or content which you create,
upload, transmit or display using the Services. By visiting, accessing and/or using the
Services, you hereby declare, acknowledge, and affirm to hold Jetti free from any liability
by law or by equity arising therefrom, including the unauthorized or unlawful use thereof
by a third party, regardless of negligence, lack of foresight, or lack of skill on the part of
us, our third party, our service provider of this Service, our subsidiaries and affiliates which
may be directly or indirectly contributory to such unauthorized or unlawful use.
You also acknowledge that you are free to opt out of the Services by voluntarily desisting
from further use of the Services or by serving a notice of termination of use to us and
closing your account. Closure of an account with the Services does not nullify, void,
cancel, or otherwise adversely affect any and/or all of the legal requirements and liabilities
you may have incurred or may still incur relative to your access and use of the Services,
as such termination of use of the Services and/or closure of an account with the Services
does not nullify, void, cancel, or otherwise adversely affect any and/or all of the rights
which may have accrued in favor of the Company including the rights, consents,
permissions and licenses to use any and/or all User Content that you have created,
uploaded, transmitted, or displayed using the Services.
Participation in the Sandbox
By visiting, accessing and/or using the Services, you signify your participation (“Sandbox Participant
”) in the Sandbox which is a controlled environment for the purpose of testing
and evaluation of the Service which is conditioned on your compliance with this Agreement
and in any other requirements, policies or documentation that may be provided by Jetti to
you prior to the Start Date or during the Term of the Sandbox.
5
The Sandbox may continue for a period of up to a year from the Start Date (the “Term”)
we communicate to you until terminated as set forth herein (the “Expiry, Renewal,
Reinstatement, Cancellation of Account”). You may end your participation in the Sandbox,
or terminate this Agreement, at any time by closing and deleting the Jetti App from your
device (if applicable), and/or call or provide a written notice of cancellation to our Customer
Service, otherwise, the Account Holder shall continue to be liable for all charges incurred
through the use of the Service.
Under the Sandbox, you acknowledge that Jetti Petroleum Corporation retains sole and
absolute discretion as to what, if any, features of the Service will be made available to you
during the Term of the Sandbox. After the Term of the Sandbox, you acknowledge that
your access shall continue however there may be features or functionality of the Service
that are different from those found in the Sandbox version versus the Service that we
release commercially or to the majority of the public. Your continued use of the Service
after the Term of the Sandbox shall be governed by the these same Terms and Conditions.
Acceptable Use Policy
The Services
You agree not to incorporate any word in your name, message identification, or custom
user title that is defamatory, obscene, or profane, or which violates any trademark, service
mark, or other intellectual property rights of any third party, including that of the Company.
You likewise agree not to use any trademark, trade name, service mark, or logo in a way
that is likely or intended to cause confusion about the owner or authorized user of such
marks, names, or logo.
You agree not to alter, modify, or cause the alteration or modification, of the Services,
without prior written consent from us. You further agree not to use the Services for any
commercial use, without prior written authority from the Company.
You agree not to use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic
device, program, algorithm or methodology, or any similar or equivalent manual process,
to access, acquire, copy or monitor any part of the Services, or in any way reproduce,
reverse engineer, decode, decompile, disassemble or circumvent its navigational
structure or presentation, as well as to obtain or attempt to obtain, reproduce, copy,
distribute, market, disclose, transfer any material, document or information through any
means not purposely made available through the Services.
You agree not to gain or attempt to gain unauthorized access to any part or feature of the
Services or to any other system or network connected to the Services. You also agree not
to gather, harvest, or otherwise collect information about others using the Services without
their explicit informed consent; nor restrict, prevent or prohibit any other party from using
the Services, including but not limited to such actions which may tend to discourage others
from using the Services, such as stalking, flaming or the lashing out at other parties,
spamming or the sending of unsolicited information, advertisement or content, flooding or
the sending of repetitive message, trolling or the use of insulting or deliberately divisive
information, material or content, other forms of annoyances, and the like.
You agree not to circumvent, disable, reverse engineer, decode, decompile, disassemble,
or otherwise interfere with security-related features of the Services, including those that
prevent or restrict use or copying of any content, material, or information available on or
through the Services, as well as those that enforce limitations on the use of the Services.
You agree not to probe, scan, or test the vulnerability of the Services or any network
connected to it, and not to breach the security or authentication measures on the same.
You agree not to reverse look-up, trace or seek to trace any information on any user of or
visitor to the Services, or any other customer of the Company including any account
maintained with the Services not owned by you, to its source, or exploit the Services or
any information made available or offered by or through the Services, in any way where
the purpose is to reveal any information, including but not limited to personal identification,
other than your own information.
You agree to use or access the Services for your information and corporate or personal
use solely as intended through the provided functionality of the Services. You agree not
to copy or download any material or content from or through the Services unless such
copying or downloading is explicitly allowed by a visible manifestation thereof such as a
“download” button or a similar link ostensibly displayed. You further agree not to engage
or attempt to engage in the use, copying, transmission, disclose, broadcast, display,
distribution, or sale of any of the contents, material, or information available on or through
the Services, including user comments and the like, other than as expressly permitted
herein, or as explicitly indicated in the Services, including use thereof for commercial
purposes.
You agree that you will not take any action that imposes an unreasonable or
disproportionately large load on the infrastructure of the Services or its systems or
networks, or any systems or networks connected to the Services.
You agree not to use any device or routine to interfere or attempt to interfere with the
proper working of the Services or any transaction being conducted using the Services, or
with any other person’s use of the Services. You agree that you will not engage in any
activity that interferes with or disrupts the Services or the servers and networks which are
connected to the Services.
You agree not to use the Services for any purpose that is illegal, unlawful, or prohibited
by these Terms, or to solicit the performance of any illegal activity or other activity which
infringes on the rights of Jetti or others. You further agree not to modify, rent, lease, loan,
sell, distribute, or create derivative works based on any content, material, or information,
either in whole or in part, available on or through the Services, unless you have been
specifically permitted to do so by us or by the owner of that content, material, or information
in a separate agreement.
User Content
You agree to and hereby undertake the sole responsibility and hold us free of liability to
you or to any third party, for any User Content that you create, upload, transmit, or display
while using the Services. You agree and hereby undertake sole responsibility for the
consequences of your actions and interactions using the Services, and hereby stipulate
admission of liability to the Company for whatever loss or damage that we may suffer as
a consequence of your use or misuse of the Services.
You agree not to share, create, upload, transmit or display using the Services any material,
information, or User Content which is or may be covered by copyright, patent, trade secret,
trademark, trade name, service mark or any property rights, including privacy and/or
publicity rights, unless you have the necessary licenses, rights, consents, and permissions
to use and to authorize us to use any and/or all User Content that you create, upload,
transmit, or display using the Services.
You agree not to use fictitious name and concealing true name for the purpose of
concealing crime, evading the execution of a judgment, or causing damage.
You agree not to share, create, upload, transmit or display using the Services any material,
information, or User Content which: infringes on the intellectual property, privacy, and/or
publicity rights of any third party; is knowingly false and/or defamatory, inaccurate,
abusive, vulgar, hateful, harassing, obscene, indecent, pornographic, profane,
threatening, racist, gruesome, offensive to public morals, invasive of another’s privacy, or
otherwise violative of any rule, regulation, or law; contains any viruses, Trojan horses,
worms, time bombs, bots, any malware, or any computer program, code, or routine that
may or is intended to damage, detrimentally interfere with, surreptitiously intercept or
expropriate any system, data or personal information; and/or that which promotes or abets
piracy. You further agree not to engage in pyramid, ponzi or similar schemes or other
damaging schemes in the future; not to start or forward chain letters; and not to conduct
or aid in the conduct of surveys, contests, petitions, and the like, using the Services, unless
the Services has been specifically designed and explicitly made available for such
purpose.
You represent, warrant and affirm that you own or that you have the necessary licenses,
rights, consents, and permissions to use and to authorize us to use, reproduce, adapt,
modify, translate, publish, publicly perform, publicly display, distribute, or transmit over
public networks and in various media any and/or all User Content that you create, upload,
transmit, or display using the Services, as you hereby authorize and grant us perpetual,
irrevocable, worldwide, royalty-free and non-exclusive right, license, consent and
permission to use, reproduce, adapt, modify, translate, publish, publicly perform, publicly
display, distribute, or transmit over public networks and in various media any and/or all
User Content which you may create, upload, transmit, or display using the Services, in a
manner we may deem fit and necessary, including but not limited to making such User
Content available to a third party in compliance with a requirement of law, a rule or
regulation, or making such User Content available to any third party for its use,
reproduction, adaptation, modification, translation, publication, public performance, public
display, distribution or transmission. You likewise hereby irrevocably agree, affirm, and
warrant to hold the Company free from any liability, both under equity and the law, arising
or that may arise out of its use of your User Content or the use of your User Content by a
third party to which we made available your User Content.
Unless otherwise agreed in writing with us you hereby agree to and acknowledge sole
responsibility for protecting and enforcing any proprietary rights you or your principal may
have on any User Content made available through the Services. You further acknowledge,
agree, and admit that the Company is not responsible for the actions of other users or any
third party and hereby free Jetti and waive in its favor any or whatever right or claim you
or your principal may have against us relative to any User Content which you or a third
party may create, upload, transmit or display using the Services.
You agree to store your password on the device and our servers in an encrypted form.
This form of encryption disguises your password on the server, but still allows us to
authenticate you when you sign into the Services.
You agree that by supplying your personal information for the purpose of availing yourself
of the Service, you expressly consent to the processing of your supplied personal
information for the purpose of but not limited to creating and maintaining your account.
Such consent includes authorization for us to disclose, exchange, distribute and release
the said information to our associates, affiliates, subsidiaries, officers, employees, agents,
lawyers and other consultants, pre-paid/debit/credit bureaus, third-parties, our service
provider for this Service or any such persons as we deem necessary, or as required by
law, rule, or regulation.
Third-Party Content & Services
The Services contains content provided by third party services and resources. You
acknowledge and agree that we are not responsible or liable for: the availability or
accuracy, appropriateness, completeness, correctness, or non-infringement of such Third-Party Services; or the content, products, or services available on or through such Third-Party Services. The availability of such Third-Party services does not imply any
endorsement by us of such Third-Party services or the content, products, or services
available therefrom.
You may not remove, alter, or obscure any copyright, trademark, service mark or other
proprietary rights notices incorporated in or accompanying the application and the services
or in any Third-Party Services.
The Company makes no representation or warranties whatsoever about any service,
content and / or any other resources provided by the Third Party.
Reserved Rights
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to deny access to and / or discontinue the Services or any component thereof
to anyone at any time, temporarily or permanently, without giving any reason and/or prior
notice to you. You hereby irrevocably agree, affirm, and warrant to hold us free from any
liability, both under equity and the law, arising or that may arise out of any such denial of
access to or the discontinuance of the Services.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to collect, screen, review, flag, filter, modify, block, refuse or remove any
and/or all information provided by any user, explicitly or implicitly to and through the
Services, including but not limited to hardware information, IP address, browser-type
related information, cookies, and the like. You hereby irrevocably agree, affirm, and
warrant to hold us free from any liability, both under equity and the law, arising or that may
arise out of any such collection, screening, review, flagging, filtering, modification,
blocking, refusal, or removal of any and/or all information provided by any user to and
through the Services.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to enhance, improve, develop, and introduce new features and functionalities
as well restructure, revise, change, remove, delete, replace existing and current features
and functionalities to the Services at any time and without prior notice. You hereby
understand, agree, and affirm that any such enhancement, improvement, development of
new feature and/or new functionality and restructure, revision, changes, removal, deletion,
and replacement of existing and current features and functionalities of the Services shall
form part of the Services as defined herein and thus shall likewise be covered by these
Terms and its subsequent revisions or amendments, as applicable.
You understand and agree that we reserve the right, at our sole discretion, to verify, check,
cross-refer, validate, and ascertain the veracity and truthfulness of all information supplied
by you by acquiring, accessing, retrieving, or otherwise acquiring similar or additional
information supplied by you to other third-party service providers, including, but not limited
to telecommunications providers, etc. You hereby expressly, unequivocally, and
voluntarily allow us to request for and secure such information, and expressly,
unequivocally, and voluntarily instruct such third-party providers to: (a) receive and
process our request; (b) favorably always act on any such request by producing the
information requested; and (c) when requested by us provide the latter with certified digital
or printed copies of the said information.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to send you or cause to send you service updates and/or messages,
including SMS, notifications, email and/or any data message transmission, informing you
of enhancements, improvements, developments, features, functionalities, products,
promotions, offers, advertisement and/or any other information relative to the Services
and the Company. We make no warranty of any kind, express or implied, for such service
updates and/or messages, but you hereby agree to receive such service updates and/or
messages and hold us free from any liability and/or claims for indemnification or damages
that may arise therefrom.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to set limitations to and charge fees, penalties, and applicable taxes for the
use of the Services, at any time and without prior notice. You further understand and agree
that we reserve the right, at our sole discretion and under no requirement, to change the
applicable fees, taxes and charges levied for the use of the Services, at any time and with
prior written notice to you sixty (60) days prior to effective date of change in fees / charges
/penalties / taxes.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to change, modify or amend these Terms and Conditions without prior notice.
You hereby understand, agree, and affirm that it shall be your sole responsibility to be
aware of any such change, modification or amendment, which shall take effect
immediately upon publication the same way as this original Terms and Conditions has
been published, or upon its availability through the Services and which shall bind you as
soon as you visit, use or access the Services regardless of whether or not you are already
aware of such change, modification or amendment.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to enforce the provisions of these Terms and Conditions. Non-enforcement
of any of the rights of the Company under these Terms and Conditions, under the law or
under principles of equity shall not be construed as a waiver thereof. Likewise, no
subsequent course of action by us, by you, and/or by any third party, individually or
collectively, shall not operate and shall not be construed to operate as abandonment,
amendment, or modification of these Terms and Conditions. You likewise hereby declare,
affirm, and undertake the sole requirement to indemnify us or any third party for any
damage we or said third party may sustain as a result of your use of the Services.
You understand and agree that we reserve the right, at our sole discretion but without
requirement, to limit the provision, availability, quantity, and quality of any feature, product,
or service to any person or to anyone within the same geographic area, demographic
profile, or any other market, commercial, and/or trading segments. You likewise
understand and agree that we reserve the right, at our sole discretion but without
requirement, to administer and operate any and/or all of the Services from any or various
locations outside the Republic of the Philippines. You further understand, agree, and hold
us free from any liability arising therefrom, that not all features, products, or services
discussed, referenced, provided, or offered through or in the Services are available to all
persons or in all geographic locations, or are appropriate or available for use outside the
Republic of the Philippines. Any part or the whole of the Services or these Terms and
Conditions are void where prohibited. You hereby understand, agree, and undertake sole
responsibility for your continued access to or use of the Services, as well as the results or
consequences of such access and use, including the responsibility for compliance with
applicable local laws and the sole liability for non-compliance or breach thereof.
User Requirements
You agree to abide by the requirements stated under this paragraph.
You will pay all requirements, fees, charges, penalties, taxes, and overdraft that may be
imposed depending on the Service that you availed. The Company has the right to deduct
from your Jetti App wallet account all monies that may be due and demandable by us. In
the event that the amount of the Account Holder’s transactions exceeds the available
balance in Jetti App wallet account (“Overdraft") and the transaction was allowed or
consummated for any reason, The Company has the right to debit the Overdraft from the
Jetti App wallet account of the Account Holder by way of compensation. If the amount in
the Jetti App wallet account is insufficient to pay for some or all of the Overdraft, we have
a right to collect the Overdraft from other accounts of the Account Holder with us or ask
the Account Holder to top-up the Jetti App wallet account to pay for the Overdraft.
Non-payment of the Overdraft after notice has been made shall allow us to either suspend or
close the Account.
You will not use any device, software, or routine to interfere or attempt to interfere with the
proper working of the Service or any Instruction being conducted through the Service.
You undertake to provide us with: (a) true, accurate, correct, current and complete
evidence of your identity, and promptly update your personal information if and when it
changes; (b) provide us with any identity documentations as may be requested by us; (c)
provide us with details of one or more Payment Instruments; (d) provide us with true,
accurate, correct, current and complete information as we indicate on the website is
required to receive the Service and any other information which may be required in relation
to the Recipient; and (e) any other information that must be provided for the Service to be
properly executed, as specified when you enter the details of the Service you are
interested.
Once you confirm the Transaction or ask us to proceed with the Transaction, you cannot
cancel nor reverse such transaction. We shall proceed with crediting the account of the
Recipient and once the money or fund is in the account of the Beneficiary or Recipient,
we cannot reverse nor deduct such account without the proper court order.
Loyalty Program
Jetti Petroleum Incorporated, at its sole option, shall run a Loyalty Program on the use
of the Service. Your right and requirement in the Loyalty Program shall be covered by the
Terms and Conditions specific to the Loyalty Program which can be found in our website
at www.jetti.com.ph
Fees, Rates and Other Charges
You agree to pay fees, rates, other charges, penalties, and applicable taxes, related to
the Service and its use, as may be imposed by us.
All Fees are quoted in Philippine Peso unless otherwise stated and are non-refundable.
Fees, rates, penalties, and other charges, as may be applicable, shall be inclusive of all
applicable Philippine taxes and shall be debited from the Account Holder’s Jetti App
wallet account or paid upfront.
Should these fees, rates, penalties, and other charges result in a debit balance in the
AccountHolder’s Jetti App wallet account, the amount shall be due and demandable
from the Account Holder and/or debited from the Jetti App wallet account upon the
availability or replenishment of funds thereof without prior notice.
The amount of fees, rates, penalties, and charges may be revised from time to time as we
may deem necessary.
Standard carrier fees may be charged by Account Holder’s telecommunications service
provider against Account Holder’s prepaid phone balance or postpaid phone account
when using the Jetti App wallet account for various transactions, such as but not limited
to balance inquiry, over-the-air loading, ‘remote/off-site’ purchases, Account-to-Account
transfer.
Dormancy
An account is considered dormant when it does not have any user-initiated financial
transaction for a period of one (1) year from date of last transaction, despite reminder from
us or if the Jetti App wallet account remains inactive and/or not loaded over a fixed period
of time as may be required by us or when the Jetti App wallet account is not renewed or
terminated for any reason and the Account Holder does not claim the money in the
Account, for the same period of time.
We reserve the right to charge a dormancy fee one (1) year after the last user-initiated
financial transaction in accordance with the Table of Fees and Charges.
In case of dormancy, the Account may be zeroed out as a result of fees charged. In this
case, we shall have the discretion to close or purge the account in accordance with the
applicable laws, rules, and regulations.
SMS – Short Message Services and Phone Messaging App
An Account Holder agrees and authorizes the Company to send promotional
advertisements of its and of its partners’ products and services through mail, short
messaging service, multimedia messaging services, electronic mail, and other forms of
telecommunication, unless it has opted out or notified us otherwise.
We may send notifications in relation to Transactions by SMS. We will provide you with
information after receipt of a Transaction Request enabling you to identify the Transaction,
along with details of the amount of the Transaction in the currency used in the Transaction
Request, our Service Fee, exchange rate and the date on which the Transaction Request
was received.
The details in the Messenger notification/SMS/Text confirmation message after every
transaction and/or the entries in the Statement of Transactions, for Jetti App wallet
account, are presumed true and correct unless you notify us in writing of any dispute
thereon within fifteen (15) days from the date of transaction. If no dispute is reported within
the said period, all transactions and the entries are deemed true and correct. Disputed
transactions shall only be credited back once the claim/dispute has been properly
processed, investigated, and proven to be in favor of the Account Holder. The Account
Holder shall pay a corresponding processing fee for each sales slip retrieved upon the
request of the Account Holder or by us arising from an invalid dispute.
An Account Holder shall abide and be bound by the instructions and/or procedures of the
Company during the use of SMS and/or Messages. The Account Holder shall have no
claim, recourse, or remedy against the Company for any loss, damage and expense
incurred arising from non-compliance with such instructions and/or procedures.
Jetti Petroleum Incorporated is entitled to effect any changes to SMS and/or Messages,
suspend and/or terminate SMS and/or Messages and to vary SMS and/or Messages at
any time upon its sole and absolute discretion without assigning any reason and without
prejudice to any of its rights of action for any antecedent breach of these terms and
conditions by an Account Holder.
An Account Holder may request to terminate the use of SMS Alerts by giving us seven (7)
days written notice by e-mail to info@jetti.com.ph.
An Account Holder hereby irrevocably agree to hold free and harmless Jetti Petroleum Incorporated
and indemnify the Company against all actions, claims, demands, liabilities,
losses, damages, costs, and expenses of whatever nature as a result of agreeing to this
section. We shall in no way be liable to Account Holder for any action/s it takes in reliance
on SMS Alerts purporting to be from us but does not proceed from our official SMS Alert
number.
3. Jetti App Wallet Account
The Jetti App wallet account is a reloadable electronic wallet that stores Philippine Peso
(Php), redeemable only at face value. The value loaded into the Jetti App wallet account
may be used to purchase goods and services via mobile application. It shall not earn
interest nor monetary rewards and other similar incentives convertible to cash, nor shall
any monetary amount be purchased at a discount. It is not a depository account, hence,
is not covered by the Philippine Deposit Insurance Corporation (PDIC). It shall be treated
as a personal account of the Account Holder and shall not be used to engage in the
business of remittance or for any other business purposes, except upon execution of a
written agreement with us allowing such. It is subject to the rules and regulations of the
Bangko Sentral ng Pilipinas (BSP), the Anti-Money Laundering Act (AMLA) and the Data
Privacy Act.
Cash-In and Cash-Out
Account Holders may use the Jetti App wallet account by adding or loading funds to their
accounts through the Jetti App, Web Portal, or Platform, or accessed through an
accredited Third-Party platform or channel.
The Company reserves the right to impose a minimum and/or maximum amount per load,
per account, depending on business needs and applicable law, rules, and regulations.
The value loaded into the Jetti App wallet account may be withdrawn over the counter
through partner Cash Agents or Merchants or through fund transfer to an e-money or bank
account, subject to withdrawal amount limits, and fees as may be applicable in accordance
with our business requirements, existing law, rules, and regulations. The applicable
charges and fees shall be automatically deducted from the balance in the account. The
reference number in the SMS/Text message/ Message and in-app confirmation shall be
the Account Holder’s proof of successful transaction.
Send Money
An Account Holder may transfer value from the Jetti App wallet account to another Jetti App
wallet account and/or other accredited partners using the Jetti App, Web Portal, or
Platform, or accessed through an accredited Third-Party platform or channel. Once
authenticated and logged-in to the Jetti App, Web Portal, or Platform, or accessed
through an accredited Third-Party platform or channel and once the transfer is
consummated therein, the transfer of any value and/or any activity is deemed valid and
cannot be disputed by the Account Holder. Where applicable, recipients of transfer of
value or amounts have a limited time to accept the transaction or may themselves cancel
the transfer. Once cancelled, or the time allotted has lapsed or expired, the transfer of
value will no longer be received, and cannot be disputed by the Account Holder. The
Account Holder may notify our Service Hotline via telephone or any written notice of any
request for balance transfers with a corresponding limit mandated by us. The request shall
be considered valid and final upon authentication of user, based on our verification
process. Verification process may be through a Hotline security verification process or
verification via our in-app messaging facility. The reference number in the SMS/Text
message/ Message and in-app confirmation shall be the Account Holder’s proof of
successful transaction.
Remote / Off-Site Purchases
Payments for goods and services performed ‘off-site’, such as but not limited to access
through the Mobile Phone, Phone Messaging App, landline telephone, and internet, where
Account Holder is not physically present in the Merchant’s premises when making a
purchase, will not require the Account Holder’s signature in the Merchant’s transaction
slip. The act of transferring to the Merchant’s assigned Jetti App account and the keying
in of the password for the purposes of authorizing a transfer, or unlocking for internet
transactions, shall be sufficient evidence that the payment made has been authorized,
validated, and cannot be disputed by the Account Holder. Through the Merchant
transaction, you also agree to bind yourself to the Merchant’s terms of sale such as but
not limited to on how you will receive the goods and/or services that you purchased. Once
the payment transaction has been authorized and consummated, Jetti Petroleum
Incorporated shall not be held liable for any undelivered goods or non-performance of
services, defects, damages, and after-sales services of such goods and/or services,
and/or any other dispute between the biller and the Account Holder arising from such
payment. As such, you are fully accountable for payment transactions that may deal with
Merchants that may have a limited refund policy for invalid disputes. An invalid dispute
refers to all disputes except if the dispute is about goods and/or services purchased online
that are no longer available.
Disputes of Unauthorized Transactions
Transactions are authorized when either one or all of the following conditions are met: a)
the password or MPIN is successfully keyed-in for e-commerce, electronic and/or cellular
phone-based transactions; b) SMS is sent from the Account Holder’s Mobile Phone; c)
when the Account Holder has successfully unlocked the Jetti App account for internet
transactions; or d) once a user is authenticated and logged-in to the Jetti App, Web Portal,
or Platform, or accessed through an accredited Third Party platform or channel. This shall
be sufficient evidence that all activity has been made and validated and cannot be
disputed by the Account Holder.
Statement of Transaction
AAs the Account Holder, you may view at any time your statement of transactions by
logging-in to the Jetti App account. The mere act of Jetti, making the Statement of
Transactions viewable at any time via Jetti App, Web Portal, or Platform, or accessed
through an accredited Third-Party platform or channel is a conclusive presumption that
the Account Holder has received the same. We shall be held free and harmless from all
liability should the Statement of Transactions be read by a person other than the Account
Holder. Neither may you as the Account Holder thereafter raise the defense that you failed
to receive the Statement of Transactions. In all instances, the Account Holder may inquire
about the Statement of Transactions by contacting our customer Hotline. Statement of
Transactions as viewed in the Jetti App, Web Portal, or Platform, or accessed through an
accredited Third-Party platform or channel shall be a conclusive account of Account
Holder’s transaction. Any dispute shall be handled in accordance with the specific clause
for such provided herein. See Section 6.
Change of Personal Information
You shall immediately notify our Hotline via telephone or a written notice of any change in
your residence, office or mailing address and/or telephone number/s, which shall be
subject to verification by us through presentation of proper documents such as, but not
limited to true copies of certification from the NSO, marriage certificate, or court order, as
proof or evidence of such change. The request shall be considered valid and final upon
authentication of user, based on our verification process. Verification process may be
through a Hotline security verification process or verification via the Jetti App in-app
messaging facility.
Foreign Account Holder
If you as the Account Holder is presently or at any time subsequent to the opening of a
Jetti App account, a non-resident of the Philippines or an entity that is not doing business
in the Philippines, you affirm and acknowledge that your Jetti App account can only be
funded by: (a) Philippine currency proceeds of foreign currency inwardly remitted to the
Philippines; and/or (b) by foreign currency sold for Philippine currency and/or proceeds
from the conversion of account holder’s real or personal property located in the
Philippines. You agree that each time he will make or cause to be made a deposit, transfer,
or remittance of funds into your account, he is deemed to make the above representations
and may be required by us to present any of the following:
1) Certificate of Inward Remittance, telegraphic transfer advice or other proof
acceptable to us that the funds deposited, transferred, or remitted were sourced
from inward remittance of foreign currency;
2) Proof of conversion of foreign currency to Philippine currency; and/or
3) Deed of conveyance or similar instrument, duly executed, evidencing the
conversion of real or personal property, and reflecting the amount of the
consideration for the conversion.
Account Holder affirms and acknowledges that we may refuse to accept any deposit,
transfer, or remittance of funds into your Jetti App wallet account without prior notice,
because of your failure to present the above-described documents or due to any
fraudulent or suspicious activity. Account Holder agrees that he shall not hold the
Company liable for any loss, damage, and/or expense which you may incur because of
our refusal to accept the funds for whatever reason.
Expiry, Renewal, Reinstatement, Cancellation of Account
The Account Holder will not be able to use the Jetti App account after the expiry date
indicated thereon. Renewal of the Jetti App wallet account shall be subject to our
approval. Jetti App wallet account which has been suspended by us may be reinstated
by us at our option.
Should the Account Holder: (a) fail to comply with the Terms & Conditions provided herein
or for any reason fail to renew Jetti App wallet account; (b) the Jetti App wallet account
is not renewed by us; (c) the account contains suspicious/fraudulent activity; or (d)
Account Holder dies or becomes insolvent, however evidenced, the right to use the Jetti
App wallet account shall be terminated without prior notice.
We, at our exclusive option and without giving any reason and/or prior notice to the
Account Holder may block, suspend, cancel, withdraw, revoke or terminate the Account
and/or its privileges at any time for whatever reason, including but not limited to Account
Holder’s default, non-payment, financial incapacity, change in personal and/or economic
circumstance, change in residency status or country or territory of stay, failure to provide
additional documents requested by us, misrepresentation and fraud.
In all instances, the Account Holder’s continued use upon suspension, termination or
expiration shall be considered a fraudulent act and will be a ground for criminal action.
In all instances, any aggregate and unpaid charges, fees, rates, penalties, taxes, and other
expenses for which the Account Holder is liable shall immediately become due without
need of demand and may be immediately debited without prior notice from any remaining
funds, money, assets of the aforementioned Account Holder.
In the event of any suspension or termination of the Service, the Account Holder agrees
to hold the Company free and harmless from any claim, damages, loss, expense, suit, or
liability whatsoever, arising from such suspension, cancellation, termination, withdrawal,
or revocation.
6. Other Provisions
Governing Law
This Terms & Conditions shall be construed and governed in accordance with the laws of the Philippines.
Legal Disputes
Any dispute arising from the access or use of the Service shall be settled in the first
instance by mutual discussion between you and us. If the dispute cannot be settled by
mutual discussion, it shall be referred to and finally resolved by arbitration in accordance
with the prevailing rules of the Philippine Dispute Resolution Centre, Inc. (PDRCI). The
number of arbitrators shall be one (1) and the place of arbitration shall be in the
Philippines.
Venue of Litigation
Venue of all suits shall exclusively be at Makati City only to the exclusion of all other courts.
Separability Clause
Should any term or condition in this Agreement be rendered void, illegal or unenforceable
in any respect under any law, the validity, legality and enforceability of the remaining terms
and conditions shall not be affected or impaired thereby.
Amendments
We may at any time and for whatever reason it may deem proper, amend, revise, or modify
these Terms & Conditions without further notice. It is the Account Holder’s responsibility
to regularly check any changes to the Terms & Conditions at www.jetti.com.ph. The
Account Holder’s continued use of our service after any such changes constitutes
acceptance of the new Terms & Conditions. Your failure to notify us of your intention as
the Account Holder to terminate your account shall be construed as acceptance by the
Account Holder of the amendments to these Terms & Conditions.
Agreement
TThe Account Holder agrees to be bound by the Terms & Conditions, Terms of Service and
the Privacy Policy governing the issuance and use of our service. Should the Account
Holder disagree with the Terms & Conditions, Terms of Service and the Privacy Policy,
you as the Account Holder shall close or opt out and delete the Jetti App from your device
(if applicable), and/or call or provide a written notice of cancellation to our Customer
Service, otherwise, the Account Holder shall continue to be liable for all charges incurred
through the use of the Service.
Notices
All notice requirements shall be as stated in these Terms & Conditions. If we are required
to send notice to you, it shall do so through SMS, email, or registered mail which shall be
sent to your registered address.
Complaints Handling Procedure
Our customer's financial questions, needs and feedback are very important. If you have
any concerns about a procedure or have encountered a problem with our service, you
may contact our Customer Service through the following channels (Hotline, Social Media
Account, etc. to be provided).
You have our assurance that we will handle your concerns with utmost confidentiality and
will strive to resolve them as soon as possible.
Definition of Terms
Account Holder – refers to an individual who uses the Jetti App / service (“Service”) and
whose name appears on the online form, or signed enrollment form or application form,
as may be applicable. Refers also to the Principal Account Holder.
Account – – reloadable electronic wallet that stores electronic money in Philippine Peso
(Php), redeemable only at face value. It does not earn interest nor monetary rewards and
other similar incentives convertible to cash, nor shall any monetary amount be purchased
at a discount. It is not a depository account, hence, is not covered by the Philippine Deposit
Insurance Corporation (PDIC).
Airtime – refers to the time measured by mobile phone operators (or carriers) when they
measure usage. It is typically measured in minutes for voice calls but can also cover text
and data usage.
Biller – refers to any accredited company authorized to accept bills payment using the
Service.
Cash Agent – over-the-counter cash-in or top-up agents accredited or authorized by to
perform the Service.
In-Store Payments – refers to face-to-face but cashless transactions by the Account
Holder using the Jetti App.
Jetti – refers to Jetti Petroleum Incorporated, a Filipino-owned independent oil company
incorporated under the laws of the Republic of the Philippines operating under the laws of
the Philippines.
Jetti App Wallet Account – refers to an account that stores Philippine Peso (Php) value in
the Service system which may be linked to the Account Holder’s mobile phone number.
Jetti App / Jetti Web Portal – mobile application that serves as the interface between the
account holder and his Jetti App Wallet Account, which terms of use shall be in accordance
with the Terms of Service and User’s Guide found in the said Jetti App or Jetti Web Portal.
Jetti App In-app – made or available from within a Jetti App on a mobile device, without
the need to visit a separate online site.
KYC – Know Your Customer refers to the process of a business identifying and verifying
the identity of its customers. The term is also used to refer to the anti-money laundering
regulations which governs these activities.
Merchant – refers to a business establishment, accredited by a financial institution to
accept payments for the purchase of goods and services using the Service.
Message – refers to communication message sent through the Facebook Messenger or
other Phone Messaging App.
Mobile Banking Service (MBS) - service that allows subscribers to access and manage
their enrolled bank accounts using the Jetti App.
Mobile Banking Personal Identification Number (MPIN)- a numeric passcode used in
the process of authenticating a user accessing the Jetti App mobile application.
Online Payments – refers to the payment by an Account Holder to an online Merchant
over the internet.
Overdraft – refers to a deficit in an account caused by drawing more money than the
amount held by the Jetti App Wallet Account.
PIN – refers to a Personal Identification Number
Peso Value - refers to the equivalent monetary value in Philippine Peso (Php) used as a
basis for all account transactions in the Philippines.
Personal Identifiable Information- Personal information refers to any information whether
recorded in a material form or not, from which the identity of an individual is apparent or
can be reasonably and directly ascertained by the entity holding the information, or when
put together with other information would directly and certainly identify an individual.
Phone Messaging App - refers to software or application that enables messages to be
sent and received.
POS or Point of Sale Terminal – refers to the device or terminal used by a merchant to
accept and process payments.
Regulatory Sandbox – means a controlled testing environment which allows a financial
institution, a licensee under the National Payment Systems Act or a body corporate
authorized by the Bangko Sentral ng Pilipinas (BSP) to conduct experiments under its
supervision pursuant to Bangko Sentral ng Pilipinas (BSP) Circular 1153 which allows a
person to temporarily test an innovative product or service on a limited basis without
otherwise being licensed or authorized to act under the current law, regulation or mandate.
Sandbox Participant – means a person who has signed-up to test a financial product or
service in the regulatory sandbox.
Sensitive Personal Information – as Personal Information: (i) about an individual’s race,
ethnic origin, marital status, age, color, religious, philosophical, or political affiliations,
health, education, genes or sexual life, or offences or alleged offences relating to that
individual; and (ii) issued by government agencies peculiar to an individual which includes
social security numbers, health records, licenses, and tax returns.
Services – – means both mobile applications, channels, and services, including all
associated platforms linked therefrom with Jetti, server and database, as well as all
material, information, content, application, and functionality available in and through them.
Short Message Services (SMS) – refers to a communications protocol allowing the
interchange of short text messages between mobile telephone devices.
Terms – used in this document pertains to the whole of this “Terms & Conditions of Use”
including its subsequent amendments or revisions.
Transaction – refers to all acts that the Account Holder does to its Jetti App Wallet Account
to avail of the Services that Jetti Petroleum Incorporated offers.
Transaction Amount – refers to the sum of money which an Account Holder uses in order
to effect the Transaction.
Transaction Request – refers to the request of an Account Holder to effect a Service in
his/her account.
User Content – refers to any content generated or uploaded by a user of the Services,
which includes photographs, videos, music or other multimedia files, documents,
information, or anything else that can be stored electronically.
User Guide – refers to the instructions provided on the functionalities of the Service issued
to Account Holders and may be amended from time to time.
We – refers to the vendors and providers of the Services, including but not limited to Jetti,
its directors, officers, employees, agents, and/or assignees and successors, as well as the
owners/operators, affiliates, third parties, and/or licensors of the Services.
You – refers to you as a user of the Services, and includes your agents, assignees, or
successors, as well as your parents or legal guardians for those below the age of majority.